GlobaLex Mediation respects the privacy of visitors to our website and our clients. This Policy explains what information we collect, how we use it, and the choices available to you.
1. Scope
This Policy applies to our website and intake/contact forms, and to personal information we collect in connection with mediation and arbitration services in employment, land use, landlord–tenant, real estate, family, and related matters, including sessions conducted virtually by videoconference.
2. Information We Collect
| Category | Examples | Purpose | Source |
|---|---|---|---|
| Contact information | Name, phone number, email address, preferred language | Scheduling sessions and communicating with you | Provided by you via our intake or contact form, phone, or email |
| Case / intake information | Nature of the dispute, parties involved, matter type | Assessing the matter and preparing for mediation or arbitration | Provided by you or your representative |
| Videoconferencing data | Audio/video session data, chat logs and related metadata (e.g. via Zoom) | Conducting virtual mediation and arbitration sessions | Collected through our videoconferencing provider during a scheduled session |
| Website usage data | IP address, browser type, pages visited, cookies | Operating, securing and improving our website | Collected automatically via our website, only where you allow it |
3. How We Use Information
To schedule, prepare for, and conduct mediation and arbitration sessions; to communicate with you in your preferred language (Spanish, Russian, or French) and prepare final written agreements in English; to maintain records of a matter as required by our professional and recordkeeping obligations; and to comply with legal and professional obligations applicable to mediators and arbitrators under Washington law.
We do not sell personal information to third parties for monetary or other valuable consideration, as “sale” is defined under applicable state privacy laws.
4. How We Share Information
Videoconferencing provider: session audio, video and related data are processed through our videoconferencing provider (e.g. Zoom) solely to host and conduct your session.
Other parties to the matter: information relevant to a mediation or arbitration is necessarily shared among the parties and their representatives as part of the process itself.
Interpreters and translators: where a certified interpreter or translator is engaged, relevant case information is shared with them solely to support the session.
Legal requirements: we may disclose information where required by law, court order, or applicable professional-conduct rules.
We do not share your personal information with unrelated third parties for their own marketing purposes.
5. Cookies & Tracking Technologies
Our website uses strictly necessary cookies to function, and optional cookies that remember your chosen language and measure site usage. Optional cookies and any analytics scripts load only after you allow them in the cookie banner, and you can change your choice at any time using the “Cookie preferences” link in the footer. You may also control cookies through your browser settings.
6. Your Privacy Rights
Depending on your state or country of residence, you may have the right to know what personal information we have collected about you, request correction or deletion of that information (subject to our recordkeeping obligations), and other rights under applicable privacy law. To exercise these rights, contact us using the details below.
7. Data Retention
Contact and intake information is retained as long as needed to assess and, where engaged, conduct the matter, and thereafter as required by our professional recordkeeping obligations. Case records are retained for the period required by applicable professional-conduct and recordkeeping rules for mediators and arbitrators in Washington State.
8. Security
We maintain administrative, technical and physical safeguards designed to protect personal information from unauthorized access, use or disclosure. No system is completely secure, and we cannot guarantee absolute security.
9. Confidentiality of Mediation Communications
Communications made during a mediation session are generally privileged and confidential under Washington's Uniform Mediation Act, RCW 7.07, and are not subject to discovery or admissible in a later proceeding except as provided by that statute. The specific confidentiality terms that govern a given mediation are set out in the mediation agreement signed by the parties, which controls in the event of any conflict.
10. Children's Privacy
Our website is not directed to individuals under 18, and we do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Policy from time to time. Material changes will be reflected by an updated "Effective Date" above.
12. SMS / Text Messaging Program
If you tick the text-message box on our contact form, you are giving express written consent to receive SMS messages from GlobaLex Mediation at the mobile number you provided. Messages relate to your inquiry, scheduling, session confirmations and reminders — we do not send marketing or promotional texts.
Message frequency varies by matter. Message and data rates may apply. Reply STOP at any time to stop receiving messages, or HELP for assistance. Consent to receive texts is never a condition of using our services, and you can withdraw it at any time by replying STOP or emailing us.
Mobile opt-in data and consent records are never sold, rented or shared with third parties or affiliates for their own marketing purposes. Phone numbers are shared only with the messaging carrier or provider strictly to deliver the messages you asked for. We keep a record of the date, time and exact wording you agreed to.
13. European Economic Area & United Kingdom (GDPR/UK GDPR)
Where the GDPR or UK GDPR applies, GlobaLex Mediation is the controller of your personal data. We process it on these legal bases: your consent (contact form submissions, text messages and optional cookies), performance of a contract or steps taken at your request (scheduling and conducting a session), our legitimate interest in responding to inquiries and securing the website, and compliance with legal and professional obligations.
You have the right to access your data, to rectification, to erasure, to restriction of processing, to object to processing, to data portability, and to withdraw consent at any time without affecting processing already carried out. You may also lodge a complaint with your national supervisory authority.
To exercise any of these rights, email us using the contact details below. We respond within one month, and we do not charge a fee for a first request. We may ask you to confirm your identity before releasing data.
Sessions and website hosting involve transfers of personal data to the United States. Where a transfer from the EEA or UK takes place, it is made on the basis of your explicit consent, the necessity of the transfer to perform the service you requested, or the European Commission's Standard Contractual Clauses with our providers.
We keep intake and contact data only as long as necessary for the purpose described above and for the professional recordkeeping periods that apply to mediators and arbitrators. No automated decision-making or profiling is carried out on your data.
14. Cookie Choices
Non-essential cookies load only after you accept them. You can accept, reject or adjust each category at any time through the “Cookie preferences” link in the footer of every page, and your choice is stored on your own device. Rejecting non-essential cookies does not limit access to any part of this website.
12. Contact Us
For privacy questions or requests, contact us at etatianaperez@yahoo.com or (505) 900-8004.